Orders & Shipping
Shipping costs depend on the delivery destination and the selected shipping method.
How much is shipping?
Home delivery: 3.99€ | Free from 79€. InPost Pickup: 1.99€ | Free from 59€. Home delivery: 6.99€ | Free from 99€. InPost Pickup: 4.99€ | Free from 79€. 🚫 No shipping to Canary Islands, Ceuta or Melilla. Shipping costs for international deliveries ar
How long does delivery take?
Once your order is processed and leaves the warehouse:. Spain Mainland: 24–48h (home), 3–4 days (pickup). Balearic Islands: 48–72h (home), 3–5 days (pickup). EU: 3–10 working days depending on destination. Delivery times count from when the package i
Can I pick up my order at your store?
Yes! If you're in Cantabria, you can pick it up from our pharmacy:. Pharmacy Marta Gutiérrez ÁlvarezAv. Fernández Vallejo 74, TorrelavegaMon–Fri 15:00–21:00 | Sat 10:00–13:00
How can I check the status of my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account and go to “My Orders” to see the current status of your purchase. If your order shows “Payment accepted” or “Waiting”, it means
What happens if I don’t collect my order?
If the package is returned to us (after failed delivery or unclaimed at a pickup point), we’ll refund the product amount, but shipping and return costs are not refundable.