Exchanges & Returns
Was your order not what you expected? At Farma2Go, we make it easy to manage any return or issue. Whether your item arrived damaged, you received the wrong product, or you simply changed your mind, we’ll guide you step by step on what to do.
📦 Damaged or broken product
If your product arrives damaged or broken, we’re very sorry about that and we’ll fix it as quickly as possible. Please contact us and provide:. Your order number. Photos of the damaged product. Photos of the original packaging and shipping label. Onc
🔄 I received the wrong product
If you received an incorrect item, we’ll take care of it right away. Please send us:. A photo of the product you received. A clear photo of the barcode. Your order number. Our team will review the issue and arrange the correct solution at no extra co
📭 An item is missing from my order
If an item is missing from your order, we’re here to help. Please send us:. A photo of the products you did receive. The name of the missing product. Your order number. We’ll review the case and resolve it as quickly as possible.
↩️ I want to return an item voluntarily
If you changed your mind, you can return a product as long as it is unopened and in perfect condition. Conditions:. You have 14 calendar days from receiving the order. Return shipping costs are your responsibility. Please send the return to:. Parque
📄 General return conditions
Products must be unused, unopened and in perfect condition. If the error is ours, we cover all return costs. If a package is returned due to failed delivery or not collected on time, original shipping and return costs may be deducted